07/24/2014

Industry News!

 

Image Access GmbH, together with SMA Electronic Document GmbH, ensures a clearly defined process for customer and product support for the insolvent ProServ GmbH

 

Following the insolvency of ProServ GmbH, Image Access provides the customer and spare parts services for ProServ’s large format scanning and microfilm division.

The wide format scanner product range ScannTECH 40x, 60x and 80x has been phased out.

Image Access’ longtime partner for system solutions, SMA Electronic Document GmbH, Woelfersheim, Germany, will assume responsibility for technical support of the over 100 scanners installed in the field. SMA has detailed product and support knowledge for the entire range of scanners and has been internationally active in the field of large format scanners since the late 80s'. 

For technical information and support requests, contact SMA at 

proserv@sma-edocument.com 

or call +49 6036 9893010

In the microfilm cameras product range, production of the model PS2002 will continue. 

Distribution will be jointly managed by SMA & Image Access and all project protection requests will be coordinated in order to provide an optimal, transparent and fair supply situation in the individual markets. Project protection applications shall be issued to SMA at proserv@sma-edocument.com
SMA Electronic Document GmbH is responsible for all technical support. SMA can ensure optimum support for channel partners and end users, given the many years of experience in this product segment.